Paper Terms of Service

01Who we are

Primitive Paper (Paper) is provided by PRIMITIVE AI LABS PTY LIMITED, trading as Primitive AI.

• ABN: 86 701 195 708
• Address: Unit 15, 42 Terrace Road, East Perth WA 6004, Australia
• Email: hello@primitiveai.com.au

02Accepting these terms

These terms are an agreement between you and Primitive AI. By using Paper, you agree to them. If you do not agree, do not use Paper.

If you use Paper for an organisation, you confirm that you have authority to accept these terms for that organisation.

03Eligibility

You must be 18 or older to use Paper. You must also be legally able to enter into this agreement.

04Your account and security

You are responsible for activity under your account and for keeping your sign-in details private. Tell us promptly at hello@primitiveai.com.au if you think someone has used your account without permission.

Do not share access in a way that defeats account limits or lets someone use Paper in breach of these terms.

05Beta and changes to the service

Paper is in beta and is free during the beta. Beta software may change, contain errors or be unavailable at times.

We may add, change or remove features as Paper develops. Where reasonable, we will give notice of a material change that adversely affects your use. We do not promise that a beta feature will become permanent.

06Fees, billing and refunds

Paper is free during beta. We may offer paid plans later. We will show you the price and ask you to agree before charging you. Paid charges will be processed by Stripe and may also be subject to Stripe's terms. If we later offer purchases inside our mobile apps, Apple or Google will process them, and their terms will also apply.

If you ask within 14 days after a paid charge, we will refund the unused portion of that charge on a pro-rata basis. Contact hello@primitiveai.com.au to request a refund.

This refund term does not limit any right or remedy you have under the Australian Consumer Law. Its consumer guarantees always apply and are never excluded.

07Acceptable use

You must not:

• upload, create or share illegal content, or use Paper for illegal activity;
• abuse AI features or connections to Claude, ChatGPT or other assistants;
• attempt to breach, bypass, disrupt or probe the security of Paper or another system;
• interfere with other people's use of Paper; or
• resell, rent or commercially redistribute access to Paper.

We may suspend or close accounts that break these rules. We will give notice where reasonable.

08Your content

You own the content you create or upload to Paper. These terms do not transfer ownership of it to us.

You give us permission to host, copy, process and display your content only as needed to provide, maintain and support Paper, follow your instructions and meet our legal obligations. You are responsible for your content and must have the rights needed to use it in Paper.

09AI features and third-party services

AI features are optional. AI output can be incomplete, inaccurate or wrong. Check it before relying on it. AI changes arrive as suggestions that you review before accepting.

You may connect assistants such as Claude and ChatGPT. A connected assistant can act only within the access you grant. You can revoke that access in Connected AI.

Third-party services have their own terms and privacy practices. We do not control those services or guarantee their output, availability or conduct. You are responsible for deciding what information to send to them and whether their output is suitable for your use.

10Privacy

Our Privacy Policy explains how we handle personal information and content when you use Paper, AI features and connected assistants.

11Suspension and closing accounts

You may stop using Paper at any time. You can contact us to ask us to close your account.

We may suspend or close your account if you materially or repeatedly breach these terms, create risk or harm, or if we must do so by law. We will give notice where reasonable. We may act without advance notice when urgent action is reasonably needed to protect Paper, its users or others.

12Disclaimers

Paper is provided on an “as is” and “as available” basis. To the extent the law permits, we do not promise that Paper will always be available, uninterrupted, error-free or suitable for every purpose.

Nothing in these terms excludes, restricts or modifies a guarantee, warranty, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

13Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to Paper or these terms is capped at the total fees you paid us for Paper in the 12 months before the claim. If you are on a free plan, the cap is A$100.

This cap does not apply where the law does not allow a limit. It does not limit liability for Australian Consumer Law guarantees, fraud or gross negligence.

14Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any right or remedy that the law says cannot be excluded.

If Paper fails to meet an applicable consumer guarantee, you may have rights and remedies in addition to the 14-day pro-rata refund described above. The disclaimers and liability cap in these terms apply only to the extent the law permits.

15Governing law

These terms are governed by the laws of Western Australia. You and Primitive AI submit to the courts of Western Australia and courts entitled to hear appeals from them.

16Changes to these terms

We may update these terms as Paper, our business or the law changes. We will update the effective date and give reasonable notice of material changes. If you keep using Paper after updated terms take effect, you accept the updated terms. If you do not agree, you may stop using Paper.

17Contact

Questions about these terms: